About Course
Course Description:
The Level 5 Diploma in Tourism and Hospitality Management is designed to develop advanced knowledge and management skills for professionals aiming to lead and innovate within the global tourism and hospitality sector. This qualification enables learners to critically analyse current industry challenges and apply strategic thinking to areas such as marketing, operations, finance, customer relations, and human resource management.
With a strong emphasis on real-world application, learners will explore contemporary issues affecting the industry, enhance their leadership potential, and build the specialist vocabulary and technical understanding needed for managerial roles. This course also provides a clear progression pathway to higher-level study or direct employment in supervisory and management positions across the tourism and hospitality landscape.
Successful graduates will be equipped to:
- Evaluate current and emerging issues in tourism and hospitality.
- Apply management principles across marketing, operations, finance, and HR functions.
- Make informed, strategic decisions based on industry trends and data.
- Lead customer-focused and sustainable practices in a global context.
Core Units Overview:
Unit 1: Contemporary Issues in Tourism and Hospitality
This unit enables learners to critically explore current issues shaping the global tourism and hospitality industry. Learners will examine how emerging challenges, trends, and innovations influence development, operations, and strategic planning within the sector.
Unit 2: Marketing Management
This unit provides learners with a comprehensive understanding of marketing principles and their strategic application in the tourism and hospitality context. Learners will gain the skills to analyse market trends, develop service marketing strategies, and conduct meaningful market research.
Unit 3: Customer Relations Management
Learners will explore how to effectively manage customer relationships in the tourism and hospitality industry. This unit covers key principles of customer service, purchasing behaviour, team collaboration, and relevant legislation that influences customer experience strategies.
Unit 4: Operations Management
This unit introduces learners to the core functions of operations management and how they support business efficiency. Learners will study systems, planning methods, visitor services, and how operational practices are applied across different tourism and hospitality settings.
Unit 5: Finance Management
Learners will develop financial competence by understanding accounting principles and learning how to prepare and manage financial documentation in tourism and hospitality. The unit covers key topics such as budgeting, revenue management, and interpreting financial performance.
Unit 6: Human Resource Management
This unit explores the strategic role of human resources in tourism and hospitality organisations. Learners will investigate frameworks for recruitment, staff retention, training, reward strategies, and the importance of managing a diverse and inclusive workforce.
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